Terms of Use

1. Who we are. Artual is operated by [RAZÃO SOCIAL], a company registered in Brazil under CNPJ [CNPJ], with address at [ENDEREÇO] ("Artual", "we"). Artual sells online music lessons in its own name. Lessons are delivered in English by music teachers selected and trained by Artual, who work as independent contractors engaged by Artual.

2. Accounts. You must be at least 18 to create an account. A parent or legal guardian may add children aged 6 to 17 as dependants and is responsible for their use of Artual. You agree to give accurate information and to keep your password private.

3. Plans and payment. Prices are shown in US dollars before you pay and are charged by our payment processor, Stripe. Because Artual is based in Brazil, your card issuer may charge a foreign transaction fee; that fee is set by your bank, not by Artual.

• Single lesson: one lesson.
• Package: several lessons paid up front. Lessons from a single lesson or a package must be used within 30 days of payment; unused lessons expire after that.
• Monthly subscription: four lessons per billing period, renewed automatically each month until you cancel. Unused lessons do not carry over to the next period. You can cancel at any time through the billing portal; cancelling stops future renewals. If a renewal payment fails, lessons already booked remain until 2 days before your next lesson; if the payment is still not made, those bookings are cancelled.

4. Free trial lesson. Each student, including each dependant, is entitled to one free lesson. It can be used once and does not require payment.

5. Booking and cancelling. You can cancel a booked lesson up to 12 hours before it starts; the lesson then returns to your package, subscription period or trial, as applicable. Cancellations with less than 12 hours' notice are not accepted, and a lesson you miss counts as used. If your teacher cancels (at least 4 hours before the start), your lesson is returned to you.

6. Refunds and lesson problems.

• Single lessons: you may request a refund within 24 hours after the lesson's scheduled end. If approved, the full amount is returned to your original payment method.
• Packages and subscriptions: payments are not refundable, except where the law requires otherwise.
• Problems with a lesson: you may report a problem within 24 hours after the lesson's scheduled end. If we confirm it, the lesson is returned to you.

7. Conduct. Be respectful to teachers and staff. Do not record lessons without the teacher's consent, share access to your account, or arrange paid lessons with Artual teachers outside Artual.

8. Materials and your files. Activities and materials are provided for your personal learning and may not be redistributed. Files you upload (for example, a photo of a completed activity) remain yours; you allow Artual and your teachers to store and view them to teach you. Submitted files are deleted 365 days after the activity is closed.

9. Children. Children under 18 use Artual only through a parent or guardian's account. See our Privacy Policy and Parental Consent for how we handle children's information.

10. Limitation of liability. Artual provides lessons and the platform "as is". To the extent permitted by law, Artual is not liable for indirect damages, and our total liability is limited to the amount you paid in the 3 months before the claim.

11. Changes and termination. We may update these terms; we will ask you to accept the new version before you continue using Artual. We may suspend accounts that break these terms. You may close your account at any time.

12. Governing law and contact. These terms are governed by the laws of Brazil, without limiting the mandatory consumer protections of the place where you live. Questions: [E-MAIL DE CONTATO].